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Cobus354191464cu6
Participant
February 13, 2024
Answered

Unable to use premium subscription

  • February 13, 2024
  • 1 reply
  • 477 views

For the last year ive been unable to access the premium fumction on my subscription.

Every time the app sends me to the subscription page which when I clock subscribe it tells me O already have a subscription which shoild then be activated again. Sometimes it does activate but mosy there are some error and ot is not activated and therefore I am unable to use the premium functions whico I've been paying for for well over a year now.

It is on apple

    This topic has been closed for replies.
    Correct answer S_S

    Hi @Cobus354191464cu6,

     

    I hope you are doing well. I am sorry for the trouble.

     

    I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

     

    Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

     

    Also, you might want to check if you are logged in using Apple ID and not Google.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    1 reply

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    February 14, 2024

    Hi @Cobus354191464cu6,

     

    I hope you are doing well. I am sorry for the trouble.

     

    I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

     

    Please let me know what error you get when trying to use Acrobat. A screenshot of the error would be great.

     

    If the application is unable to identify the subscription, you may try a few steps below:

    1. Logout from Acrobat Reader Mobile;

    2. Restart the device;

    3. Log in back to the device.

     

    If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

     

    Also, you might want to check if you are logged in using Apple ID and not Google.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

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