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H
healthyopt
Participant
May 6, 2019
Question

Unable to view PDF across IOS devices

  • May 6, 2019
  • 1 reply
  • 876 views

when signed in on multiple IOS devices can you see files created on one device on the other using the document cloud feature of fill and sign. i am not seeing them on all my devices. IPAD pro and iphone XS with 12.2

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1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
June 5, 2019

Hello,

Sorry for the delay in response.

You can view the document saved in Document Cloud on multiple devices.

If you have filled the PDF from using the Fill & Sign and saved it in Document Cloud, it will be visible on each device where you will be signed in using the same Adobe ID in the Adobe Acrobat Reader.

Please make sure that you are signed in with the same Adobe ID (email address) in Adobe Acrobat Reader on each of the devices.

Also, check if you have saved that PDf in the Document Cloud after making changes.

In the Adobe Acrobat Reader mobile application, you can find the document under Files > Location >Document Cloud.

Let us know if you are still not able to locate the PDF.

Regards,

Meenakshi

H
healthyoptAuthor
Participant
June 5, 2019

i do not see where to save the file to from fill and sign. the location is not coming up. do i need to copy to acrobat to acrobat first. i do have a folder in my icloud drive name adobe with the adobe icon.

Meenakshi_Negi
Meenakshi_Negi
Legend
June 5, 2019

Use the "Copy to Acrobat" option appears when you click on the share icon. The document will open in the Adobe Acrobat Reader application. Then upload it to Document Cloud from the Reader application.

Once the document is uploaded, you can view it on any iOS device where you are logged in using the same Adobe ID(email address).

To view the document on other iOS devices, launch Adobe Acrobat Reader and go to Files > Location > Document Cloud.

You can find the document listed there.

Let us know if you need any help.

Regards,

Meenakshi

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