I tried a free trial on 18th December 2022, but was of no use for my use case and cancelled the subscription on the same day. I also checked in Google Play Store my subscription was showing cancelled. But still I was charged the full amount on 20th December, even when subscription was cancelled on Google Play Store 2 days before that. Can i get my refund please? Thanks!
We are looking into the issue. I checked your account and saw the activation date and the canceled date do not fall within the refund eligibility period.
As cancelled, you might have received an email from your store that the subscription is cancelled. Would you mind sharing a screenshot of the email stating that your subscription is cancelled where the date is also mentioned.
We can then check further if we can provide an exception on the case.
-Souvik.
We have initiated the refund for your subscription charges for the entire amount. This has been raised as an exception.
Hope I was able to help.
-Souvik/
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