Unauthorised payments to Adobe coming out of account

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Hello. I am having unauthorised payments to Adobe coming out of my account ($39.98 just came out today), however when I log onto the Adobe member page it says I have no active subscriptions.

You guys have no contact email address or phone number I can easily find to ask someone about this.

If I have any subscriptions with Adobe, please cancel them immediately.

Brittany White

D

Dreamy_portfolio903eAuthor

Participant

Hello Amal,

Thank you for your response. I tried the charge finder, it did not work and didn’t identify a transaction. But I can see the transaction from yesterday on my bank account.

Can this be sorted ASAP please? It’s crazy (and somewhat unethical) that I have to ask this through a community bulletin board rather than being able to directly contact Adobe.

Brittany

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Amal Jaiswal

Community Manager

Hi @Dreamy_portfolio903e

Thanks for trying out the suggestion and sorry to hear that the issue still persists.

This is something, better handled by our billing team here https://helpx.adobe.com/contact.html , just click on the contact us button in the lower right coner to start the process.

~Amal

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Amal Jaiswal

Community Manager

Hi there,

Hope you're doing well, and thank you for reaching out!

We're sorry to hear about the trouble you're experiencing and understand how frustrating this can be.

To help get things back on track, please try the troubleshooting steps outlined in this help article: https://adobe.ly/4hKoEDc

Please give these steps a try and let us know how it goes. If the issue persists, feel free to reach out with an update. We'll be happy to look into it further and assist you.

Thank you for your patience and understanding.

Regards,
Amal

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