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Participant
August 6, 2022
Answered

Unknown Error!!!

  • August 6, 2022
  • 1 reply
  • 585 views

Paid full year subscription.  Cannot use any features.  Says "Subscribe now".  Then. Says "You're already subscribed".  Then says "Unkown Error". What the heck!

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Correct answer S_S

Hello Sean,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

I checked your account with the registered email address in the community and saw a cancelled subscription for Acrobat Premium. 

 

Can you please share the details of your current subscription with me so that I can investigate further and assist you?

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
August 6, 2022

Hello Sean,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

I checked your account with the registered email address in the community and saw a cancelled subscription for Acrobat Premium. 

 

Can you please share the details of your current subscription with me so that I can investigate further and assist you?

 

Thanks,

Souvik.