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Buckminsterfullrene
Participant
June 21, 2021
Question

"Unknown error while downloading document"

  • June 21, 2021
  • 1 reply
  • 372 views

It's showing the same thing on all my devices: iPad 8th gen, Pixel 2 XL, Pixelbook Go. Please fix it I use this app a lot because it's so convenient to annotate. But this has been impossible lately because this shows up each time. Please fix it.

 

 

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 11, 2022

Hello,

 

Hope you are doing well. I am sorry for the delayed response and the experience you had with downloading PDFs from the application. 

 

Does it show up on every file you try to download or just specific to a particular file?

 

Also, can you one try logging in to Document Cloud Portal and check if you are able to download the files from there?

Link for document cloud: https://acrobat.adobe.com/ 

 

IF you are able to download the files from there, you might want to check the file access permissions with the application which might cause this.

 

Let me know if this helps.

 

Thanks,

Souvik.

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