Unsubscribed

Question

Hi, I had unsubscribed before the 7 days was up an I was charged $119... So I went on to the app an unsubscribed again. Couple days later I was credited. But then two weeks later I was charged again.

Who can help me to fix this. Because twice I had to pay overdraft fees an I like to be credited

Many Thanks Adrian

Ria Tagra · Answer

Hi,

Hope you are doing well.

Don’t worry, you can cancel the subscription and ask for refund from your end. Before we let you go do you mind sharing the reason for the cancellation?

For IOS

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.

For step-by-step instructions, see View, change, or cancel your subscriptions.

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.

For Android.

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play.

For billing issues or a refund, see Get a refund on Google Play.

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

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