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Participant
October 27, 2020
Question

Update number and my status

  • October 27, 2020
  • 1 reply
  • 566 views

I'm paying monthly for my subscription. However, I can't use any of the features on any of my documents. It keep prompting me to a free trial to something I already have and I'm already paying for. 

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1 reply

ls_rbls
Community Expert
Community Expert
November 5, 2020

Is this happening even when you're signed in with your AdobeID in the Acrobat Reader mobile app?