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prisp40252895
Participant
September 19, 2026
Answered

Uploading files not working.

  • September 19, 2026
  • 1 reply
  • 12 views

I’m using Apple devices iPhone/Ipad. I’ve tried several times already to upload files to create a pdf and nothing seems to work. 

      Correct answer Amal Jaiswal

      Hello @prisp40252895

      Thanks for reaching out, and sorry for the trouble uploading files to create a PDF on your iPhone/iPad.

      To help us look into this, could you confirm the following?

      • What exactly happens when you try to upload a file, does nothing happen at all, does the app freeze, or do you see an error message?

      • Which app are you using to create the PDF (Adobe Acrobat, Adobe Scan, or another Adobe app)?

      • What type of file are you trying to upload (photo, Word doc, another PDF, etc.), and where is it stored (Photos, Files app, iCloud, etc.)?

      • Which version of the app and iOS are you running?

      In the meantime, please check that the app has permission to access your Photos/Files (Settings > Apps > [App name] > Photos/Files), that it's updated to the latest version from the App Store, and try restarting the device once.

      Let us know how it goes.

      Regards,
      Amal

      1 reply

      Amal Jaiswal
      Community Manager
      Amal JaiswalCommunity ManagerCorrect answer
      Community Manager
      September 21, 2026

      Hello @prisp40252895

      Thanks for reaching out, and sorry for the trouble uploading files to create a PDF on your iPhone/iPad.

      To help us look into this, could you confirm the following?

      • What exactly happens when you try to upload a file, does nothing happen at all, does the app freeze, or do you see an error message?

      • Which app are you using to create the PDF (Adobe Acrobat, Adobe Scan, or another Adobe app)?

      • What type of file are you trying to upload (photo, Word doc, another PDF, etc.), and where is it stored (Photos, Files app, iCloud, etc.)?

      • Which version of the app and iOS are you running?

      In the meantime, please check that the app has permission to access your Photos/Files (Settings > Apps > [App name] > Photos/Files), that it's updated to the latest version from the App Store, and try restarting the device once.

      Let us know how it goes.

      Regards,
      Amal

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