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ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
June 19, 2023
quote

Hello, please why am I unable to access Adobe files saved on my iPhone from my gmail app?

 

I kindly need assistance. Thank you 


By @Afanwi30583546wmoh

 

Hi @Afanwi30583546wmoh ,

 

Are you referring to downloading PDF files from GoogleDrive to your iPhone through the GoogleDrive app?

 

OR,

 

Are you asking how to attach a PDF file as an email attachment with the Gmail app?

 

In any case, both of these scenarios are not really related to an issue with the Acrobat Mobile App and you should consult with the Google Support channels.

 

If you were referring to GoogleDrive, please review the Google Support guidance below:

 

 

 

 

In addition, if what you are trying to do is to work around email attachments with the Gmail App, I assume that you may be trying to figure out in which folder the desired PDFs are stored in your iPhone (for example, saved locally (or offline) to a folder in your mobile device, or, saved directly to the Document Cloud):

 

 

 

Working with offline files is somewhat trickier in iOS devices and less user-friendly than AndroidOS mobile devicds.

 

In which case, you may also want to consult the Apple Support forums for iOS devices. Specifically the guidance that I am sharing in the second link below:

 

 

 

 

** ALSO NOTE:

 

That using the Gmail app to send email attachments imposes a size limit to files that are larger than 25 mega bytes:

 

 

The link above recomends switching to the GoogleDrive app if your files are larger than 25 mega bytes.

 

Do you mind explaining in more detail what exactly is the workflow that you're trying to achieve ?

A
Afanwi30583546wmohAuthor
Participant
June 20, 2023
Hello goodmorning,
Thank you very much for your feedback. I was referring to the latter, attaching a PDF file/power point document as an email attachement with the gmail app. So I realised if I received a PDF/power point let’s say via WhatsApp and downloaded it, I had difficulty attaching the said document to an email via the gmail app because of my inability to find it in the document folder.
 
I have gone through the links you sent and they have been helpful to me. Thank you very much. I still wasn’t able to attach a PDF downloaded via WhatsApp, which I had opened in Adobe reader and is saved in my Adobe folder.
 
Thank you for your time and attention.
 
Best regards,
Afanwi
    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    June 20, 2023

    You're welcome.

     

    I believe that is common between different cloud services providers.

     

    As such, in order to work with documents like that, the user must be familiarized with folders and directories in both the mobile device, to include knowing where each cloud app saves automatically to specific app folders in your mobile device.

     

    In the case of WhatsApp, for example, see how is handled in their help center link below:

     

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