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yong liu
Participant
February 28, 2025
Answered

Urgent Request to Cancel Adobe Subscription Without Cancellation Fee

  • February 28, 2025
  • 10 replies
  • 352 views

Subject: Urgent Request to Cancel Adobe Subscription Without Cancellation Fee

Dear Adobe Representative,

Hello!

I am one of your customers, and my customer ID is: Yong Liu ,

email is: [P.I removed by moderator]

We have been using Adobe's paid services since December 2024. As of today, February 28, 2025, we have paid a monthly fee of CAD $29.37 for three months.

I have never signed any annual contract with you. When I first subscribed, the information clearly stated that the service could be canceled at any time.

However, when I attempted to cancel the service now, the system is asking for a cancellation fee of CAD $116.96, which is completely unacceptable. This feels like deception!

I hereby formally request an unconditional cancellation of this paid service. If you refuse to cancel it unconditionally, I will continue to escalate my complaint and reserve the right to demand compensation for the time and effort wasted due to repeated appeals.

I look forward to your prompt response. Thank you!

Adobe Customer: Yong Liu

[P.I removed by moderator]

Correct answer Anand Sri Bhattacharya

Hello @daring_Raindrop058d,


I hope you are doing well, and thanks for reaching out. Sorry for the trouble you had.


If you are willing to cancel the mobile subscription, please refer to this article: https://adobe.ly/4r3Y6PV


I hope this helps, and please reach out if you need any help.

Regards,

Anand Sri.

10 replies

active_Glimpse93d2
Participant
September 12, 2026

I am trying to cancel once again as well. I canceled two months ago and still get charged. I do not use the product and would like a refund. Help!

 

calm_portfolioafe3
Participant
September 9, 2026

Cancel subscription 

Anand Sri Bhattacharya
Community Manager
Anand Sri BhattacharyaCommunity ManagerCorrect answer
Community Manager
September 9, 2026

Hello @daring_Raindrop058d,


I hope you are doing well, and thanks for reaching out. Sorry for the trouble you had.


If you are willing to cancel the mobile subscription, please refer to this article: https://adobe.ly/4r3Y6PV


I hope this helps, and please reach out if you need any help.

Regards,

Anand Sri.

funny_knowledge785f
Participant
September 1, 2026

Cancel account 

BaniVerma
Community Manager
BaniVermaCommunity Manager
Community Manager
September 2, 2026

Hi @funny_knowledge785f,


Thanks for reaching out, and we're sorry to see you go. We want to make sure you get pointed to the right cancellation steps the first time.


To do that, could you let us know how you originally subscribed:

  1. Directly through Adobe (via https://adobe.ly/3V7BodL or https://adobe.ly/46zBAoF), or

  2. Through the App Store (iPhone/iPad), or

  3. Through Google Play or the Galaxy Store (Android)?


If you purchased through the App Store, Google Play, or Galaxy Store, your subscription can only be canceled through that same store, not in the Acrobat app or your Adobe account. You can find the full steps for each option here: https://adobe.ly/4x6FQa6


If you purchased directly from Adobe, you can cancel anytime by signing in at https://adobe.ly/3V7BodL and selecting Manage plan, with steps here: https://adobe.ly/3Tawn3A


Please let us know which one applies, and we'll help you from there.


Thanks,
^BS

daring_Raindrop058d
Participant
September 1, 2026

I just wrote a similar story. Pls refund me. Thank you VERY MUCH. I think Adobe is great, but I don’t have the $ for it. Fernando

Anand Sri Bhattacharya
Community Manager
Anand Sri BhattacharyaCommunity Manager
Community Manager
September 1, 2026

Hello @daring_Raindrop058d


I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.


Please refer to this article on cancellation and refund: https://adobe.ly/4zRiJmr


I hope this helps, and please reach out to us if you need any assistance.

Regards,

Anand Sri.

daring_Raindrop058d
Participant
September 1, 2026

I’m 71, retired & a FOOL. I needed an e-signature, thought I bought a 1-mo. Acrobat subscription, but it was annual (monthly), & I had to pau $165 CAD just to CANCEL it! Can I get REFUND PLS, PRETTY PLS WITH SUGAR ON TOP!!!!!!!!!! Fernando

lisa_6037
Participant
March 1, 2025

my sister used my cellphone to try the trial for only 1 day and suddenly my funds were automatically deducted 498,390 I was shocked... even though the funds were going to be used for treatment... I was dizzy... why were they suddenly automatically deducted without notification

Amal.
Amal.
Legend
April 11, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have shared your details with the billing team internally for case review, once they will initiate the refund you will be notified over the email.

 

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