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Sonya242729934r2c
Participant
May 1, 2022
Answered

Using an iOS device

  • May 1, 2022
  • 1 reply
  • 1197 views

I am trying to open a Best Buy statement in PDf form but the statement will not

This topic has been closed for replies.
Correct answer S_S

Hello Thomas,

 

Thank you for writing in and also for attaching the screenshot. It helped a lot.

 

Goign with the screenshot, I would suggest you to chekc the creator application for the PDFs as they seem damaged to as per Acorbat Reader Mobile. 

 

There could be a multiple factors due to which you might get this error message, likely, the file is corrupted, the file is created on a third party creator application which somehow now is out of life or is restricted to viewing due to which you are getting the error.

 

Hope this answers you query.

 

Regards,

Souvi.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 2, 2022

Hello Sonya,

 

Hope you are doing well. I am sorry to hear that you are experiencing issues with trying to open a PDF file.

 

As you have already mentioned that you are using iOS device, please let me know a few more details so taht we can check further:
1. The version of iOS you are using;

2. The version of Acrobat Mobile Reader you are using;

3. Is the issue with a specific file or with all the files.

4. A screen recording of the workflow you are following and error message (if any) when trying to open the document.

 

Thanks,

Souvik.

T
Thomas23891924l15i
Participant
May 2, 2022

Hi Souvik,

my name is Thomas and I have a similar issue. Acrobat will not open pdf files, I.e. bank statements, Here are the information you have requested:

iPad OS 15.4.1

acrobat version 22.03.01 (20220407.140042)

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
May 3, 2022

Hello Thomas,

 

Thank you for writing in and also for attaching the screenshot. It helped a lot.

 

Goign with the screenshot, I would suggest you to chekc the creator application for the PDFs as they seem damaged to as per Acorbat Reader Mobile. 

 

There could be a multiple factors due to which you might get this error message, likely, the file is corrupted, the file is created on a third party creator application which somehow now is out of life or is restricted to viewing due to which you are getting the error.

 

Hope this answers you query.

 

Regards,

Souvi.

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