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shaikh22549766xdfy
Participant
January 7, 2022
Question

Valid subscription and still the application ask for the subscription

  • January 7, 2022
  • 1 reply
  • 492 views

Application prompts for subscription while still Having a valid subscription ,

I was using in old iPhone and I did not log out from that device  and now I am sign in to another mobile and it's asking for subscription again , why ?

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1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
January 11, 2022

Hi @shaikh22549766xdfy 

 

As we have also checked but there is no subscription showing under your email. Please check if you have some other email with the active subscription then use that one to sign in. You can let us know in a private message so we can check to help you better.

To check subscription status, refer to this help document: https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

 

Thanks,

Harsh

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