Skip to main content
Participant
September 4, 2024
Question

Version 24.8.1.34717 crashes on Android phone

  • September 4, 2024
  • 3 replies
  • 809 views

 Newly installed Adobe Acrobat version 24.8.1.34717 closes after opening.

This topic has been closed for replies.

3 replies

Amal.
Community Manager
Community Manager
October 21, 2024

Hi there,

To resolve the crash issue you’re experiencing, please follow these steps:

  1. Update the Application:

    • Go to the Play Store on your device.
    • Search for the application and select it from the results.
    • Tap on the Update button to download and install version 24.9.4.35580.
  2. Reboot Your Device:

    • After the update is complete, please restart your device to ensure all changes take effect.

Once you’ve completed these steps, check to see if the crash issue persists.

If you encounter any difficulties or need further assistance, please don’t hesitate to reach out to us. We’re here to help.

 

~Amal

Participant
September 6, 2024

Su samsung S23 se cerco di aprire un pdf da mail o da whatsapp il cellulare si blocca. Per ipdf  salvati funziona regolarmente

Amal.
Community Manager
Community Manager
September 12, 2024

Hi there,

 

Hope you are doing well and thanks for reaching out.

 

This issue is reported to our engineering team for review. We will share the update as soon as we get any information.

 

Thanks for your patience so far.

 

~Amal

Participant
September 12, 2024
Thanks very much. This issue has meant that my Galaxy Tablet is almost
useless. I sincerely hope it can be fixed.
Thanks
Meredith
Amal.
Community Manager
Community Manager
September 4, 2024

Hi @dave_4078 

 

I hope you’re doing well. Thank you for reaching out to us.

To assist you further, could you please provide the following details:

  1. Operating System Version:

    • Please let us know which version of the operating system you are using.
  2. Issue Description:

    • Is the application closing when you attempt to open a PDF file, or is it closing immediately upon launch?

 

Additionally, it would be very helpful if you could provide a short video recording demonstrating the steps you’re taking and the issue as it occurs. This will give us a clearer understanding of the problem and help us in diagnosing it more accurately.

 

Thank you for your cooperation. We look forward to your response.

 

~Amal

Participant
September 4, 2024

This is happening on my Galaxy Tab A Model number: SM-T350 too, as of an hour ago.When I try to open a PDF it tells me that the application cannot open.

I look forward to your help. Thank you.