Version 24.8.1.34717 crashes on Android phone

Hi there,

To resolve the crash issue you’re experiencing, please follow these steps:

1. Update the Application:

   • Go to the Play Store on your device.
   • Search for the application and select it from the results.
   • Tap on the Update button to download and install version 24.9.4.35580.

2. Reboot Your Device:

   • After the update is complete, please restart your device to ensure all changes take effect.
     
     

Once you’ve completed these steps, check to see if the crash issue persists.

If you encounter any difficulties or need further assistance, please don’t hesitate to reach out to us. We’re here to help.

~Amal

Su samsung S23 se cerco di aprire un pdf da mail o da whatsapp il cellulare si blocca. Per ipdf  salvati funziona regolarmente

Hi @dave_4078 

I hope you’re doing well. Thank you for reaching out to us.

To assist you further, could you please provide the following details:

1. Operating System Version:

   • Please let us know which version of the operating system you are using.

2. Issue Description:

   • Is the application closing when you attempt to open a PDF file, or is it closing immediately upon launch?

Additionally, it would be very helpful if you could provide a short video recording demonstrating the steps you’re taking and the issue as it occurs. This will give us a clearer understanding of the problem and help us in diagnosing it more accurately.

Thank you for your cooperation. We look forward to your response.

~Amal