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brian_1361
Participant
December 19, 2024
Answered

Viewing Attachments. What Changed?

  • December 19, 2024
  • 1 reply
  • 282 views

I get this everytime someone signs now.  

Why can't I view the attachment direct?  This did not happen until about a month ago. 

Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try to open a different PDF file and check. 

It looks like this document contains a digital signature field, please make sure the users are signing the  document via Acrobat desktop application to complete the signature process https://helpx.adobe.com/acrobat/using/signing-pdfs.html

You may also share the PDF file in question so we can check it at our end.

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
December 20, 2024

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try to open a different PDF file and check. 

It looks like this document contains a digital signature field, please make sure the users are signing the  document via Acrobat desktop application to complete the signature process https://helpx.adobe.com/acrobat/using/signing-pdfs.html

You may also share the PDF file in question so we can check it at our end.

 

 

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