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Viewing files/documents

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Recently, when I try to open a document to view with Adobe Acrobat, I keep getting an Adobe Acrobat ad to purchase the Premium Adobe Acrobat. When I X out of the ad, my document is never there to open. I have tried several times and have even uninstalled/reinstalled the Adobe Acrobat app with no luck. Everytime I try to open a file/document, I get the ad with no file/document to view. Can you please help? Thank you.

View or share PDFs

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Participant

Same issue here! Annoying! DK the answer! 😞

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dbrstwrt19Author

Participant

It's frustrating and I need an answer. It's very important!

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Community Expert

Community Expert

...when I try to open a document to view with Adobe Acrobat...
By @dbrstwrt19

You said you are using Adobe Acrobat, but you posted to the Acrobat Reader Mobile forum. Please answer these questions so we can better assist:

Can you confirm which application you are using?
What is your device?
What is your OS and version?
Can you share a screenshot of the error message?

Jane

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