Skip to main content
M
Michael5F86
Participant
November 9, 2020
Question

Viewing pdf files on iPad

  • November 9, 2020
  • 1 reply
  • 417 views

 

Hi , I’m unable to open and read pdf files on a site that I’ve used before without any problem , and there are a number of them to be viewed . I’m using an iPad tablet and the Software version is 14.2  I’m using safari browser  and the Acrobat Reader version is 20.10.00  all seemed to be well until I recently upgraded to this version . Is there an issue with apple , safari ,and this version  ?  When I phoned the relevant company and told them my issue , I was told to download Google chrome , which I did ,but stilI could not open documents , when I clicked on view I was given an option to download and (open in ) to which I chose file , but when I go to file,  the documents there are blank . I can view these on Google chrome on my laptop , which is windows 10 and can save them  to file no problem , however I would rather be  able to read them on my iPad as I’ve done before , any help would be much appreciated .

 

This topic has been closed for replies.

1 reply

T
Test Screen Name
Legend
November 9, 2020

If the files are public, please share the web address for one of these PDF files. I observe, though, that you are having the same problem with three entirely different software maker's apps (Apple, Google, Adobe), suggesting the problem is not in your apps.

M
Michael5F86Author
Participant
November 9, 2020

Hi , Thanks fo getting back so quickly , the site I’m trying to read them from is my car insurance company , so I have to put user name and password in to access the  site , I could do a screenshot of what I’m seeing though , but this probably wouldn’t be any help . I’ve  never had a problem reading them before, like I say I can read them on windows , but not on an Apple device ie: iPad or iPhone . Just to cloud matters even more when I  tried again on  Google chrome to access the site on my iPad , and it gives me the option to download and open in , this time I chose to open in printer and I could read documents , why would this be ? I’ve mailed the documents now from my windows laptop to my mail on iPad as attachments and there blank .

I hope this throws some light on the matter , again any help wood be good . 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices