Waiting for network to download

Hi there

Hope you are doing well and thanks for reaching out.

The error message "Waiting for network connection" despite having an active internet connection can sometimes be caused by a few different things. Here are some steps that might help:

1. Try switching between Wi-Fi and mobile data to see if the issue persists. Sometimes, certain network settings or restrictions can interfere with the app’s ability to connect.

2. Enable Background Data & Unrestricted Data Access:
Go to your device Settings > Apps > Adobe Acrobat (or Adobe Scan, if you're using that) and make sure:

• Background data is enabled.

• Unrestricted data usage is turned on (especially if you're on Data Saver mode).

3. Clear Cache (but not Data): Head to Settings > Apps > Adobe Acrobat > Storage and tap Clear Cache. This can often resolve strange or lingering issues.

4. Sign Out and Back In: Sometimes, signing out of your Adobe account and then signing back in can refresh your session and restore cloud connectivity.

Let us know how it goes.