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Agnesfk
Agnesfk
Participant
May 3, 2026
Answered

Waiting my refund

  • May 3, 2026
  • 1 reply
  • 28 views

I unsubscribed 2 months ago but was charged twice after cancelling. I only got refunded for the first charge. I’m still waiting on the second refund. Please process it now

    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    Please use the form provided here https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to raise the refund request and mention about being charged twice in the comments section so our billing team can relook into it and assist you better.

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 4, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    Please use the form provided here https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 to raise the refund request and mention about being charged twice in the comments section so our billing team can relook into it and assist you better.

    ~Amal

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