Participant

Answered

Want to cancel subscription

67 replies
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I want to cancel my subscription to adobe how i can do it

Community Manager

Hi there

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

~Amal

M

master_Bee0751

Participant

I would like to cancel my subscription

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B

Beauteous_operator19af

Participant

There's no option to cancel the subscription and the links you are leaving don't bring you to where to cancel. How do I cancel the subscription??

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Amal Jaiswal

Correct answer

Community Manager

Hi there

Hope you're doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/3SKPtNi to know more about the cancellation and refund process/policy.

~Amal

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P

prixie_9471

Participant

I would like to cancel my subscription

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B

bedirhan_9908

Participant

Hello, I accepted the 7-day free trial on the evening of April 8th and they told me that I could see this subscription in the Google Play Store. However, although my Google account in the Google Play Store and my Google account in Adobe are the same, it says that no such subscription was found in the Google Play Store. Please cancel my subscription.

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A

Adorable_heartc405

Participant

They made it impossible to cancel…

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J

Jorge37084827mpte

Participant

I want to cancel my subscription please

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P

Polina35553897ar8c

Participant

I am trying to cancel my free trial. Please cancel it

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Souvik Sadhu

Legend

Hi @Polina35553897ar8c,

Subscriptions purchased through the Play Store and App Store need self-cancellation.

We do not have the option to make changes from our end.

I suggest trying out the links above to proceed with the cancellation.

Hope this helps.

-Souvik

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L

Larry33167568q3rw

Participant

Please cancel my plan.

Thank you

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Souvik Sadhu

Legend

Hi @Larry33167568q3rw,

Since Acrobat Premium is a mobile-based subscription, I do not have the right to cancel it on your behalf.

-Souvik

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A

Adorable_heartc405

Participant

of course, it is made easy to buy but hard and impossible to cancel...

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M

Michael31788770izm7

Participant

I want to cancel my free subscription please

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Souvik Sadhu

Legend

Hi @Michael31788770izm7,

You might want to follow the steps shared above to cancel the subscription.

-Souvik

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M

Michael31788770izm7

Participant

I follow the steps but manage my account does not come up

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Y

Yaffa judith29878514acvh

Participant

Good morning I would like to cancel my subscription, please my name is Yaffa Israel [PII removed by moderator]

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S

Sonja283460044s71

Participant

I need to cancel my direct debit subscription asap and do it easily becuase it sure is hard here you really dont make it easy! please help .

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ls_rbls

Community Expert

As mentioned, over 11 times in this thread, to cancel your subscription you must contact Adobe support directly, or simply follow the instructions provided in the links.

This is an Adobe community user-to-user support forum, not an Adobe Customer support center, or billing department.

You are posting a request to cancel your subscription in a public Internet forum.

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Technical Generalist

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