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Shreya27433413z4x4
Participant
December 5, 2022
Question

Want to claim full refund after cancellation of my ongoing plan .

  • December 5, 2022
  • 1 reply
  • 779 views

This is my first time that i have taken the subscription of Adobe Acrobat , and it's lagging a lot and taking 5-6 hours to process a single file , please i want to go for a premium that could edit my PDFs , but the app is unable to process my pdfs , i am not willing to process a single pdf a day ....kindly, tell me how to claim the full refund within 48 hours ...i even tried to search my answer in the support center, but the link there are not working , i was already frustrated after using this application but searching for my answer in the support center made me more frustrated.... 

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    1 reply

    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    December 5, 2022

    Hello @Shreya27433413z4x4 

     

    I hope you're doing great, and sorry for your experience with Adobe.

     

    I understand you want a refund for your Acrobat Premium subscription.

    Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

    You may refer to the below links for more.

    For Android
    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)
    Initiate refund from the store: Request a refund on Google Play - Google Play Help.

    For iOS
    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)
    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let us know if this helps.

     

    Regards,

    Krutikka

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