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default1ojp3ntdi5z2
Participant
October 10, 2021
Question

want to refund my adobe because it was an accident to purchased

  • October 10, 2021
  • 1 reply
  • 1359 views

I'm trying to get a refund on my subscription to Adobe reader I canceled it they owe me a refund I'm supposed to go into Google play and do it. it was an accidental to purchased adobe because my friends gcash account have that account so I want it back please. I don't want to go in prison please I don't have money to give it back to my friend.

 

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1 reply

Ria Tagra
Ria Tagra
Inspiring
October 12, 2021

Hi @Լուսինե5FBB ,    

    

Hope you are doing well.   

  

Sorry for the delay. A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

 

For Android.    

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...  

    

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.    

    

Regards    

Ria    

D
default1ojp3ntdi5z2Author
Participant
October 12, 2021

I try to do that things  but it's not working. I cancel it when they charge the money through gcash, but I don't have gcash my friend told me that her money is gone on her gcash so now he want to get the money from me. Please can you give back the money, or 50% of the money

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