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Raynier5D82
Participant
December 23, 2020
Question

When downloading, says file corrupt

  • December 23, 2020
  • 1 reply
  • 5104 views

Anyone else having an issue on Android with downloading ans pdf states an error and file is corrupt? How do you fix that issue?

    This topic has been closed for replies.

    1 reply

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    Deene0D4D
    Participant
    December 30, 2020

    I'm having the same problem. Certain files I was able to open a month ago, and now on those same files I get a message that the file is damaged or corrupted. 

    M
    Manav5C90
    Participant
    November 13, 2021

    any body have the Solution for this issue

     

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    November 14, 2021

    Hello everyone,

     

    Sorry to hear that the issue still persist.

    We'd like you to try a  couple of steps and see if that helps:

    1- Make sure that you have the most recent version of Acrobat Reader installed. Look for Acrobat Reader mobile app in App/Play Store and click on Update (if there's any)

    2- Try checking with the different PDF file and see if that's giving the same error.

    3- If these problematic files are saved on any Cloud storage like document cloud, GoogleDrive, Dropbox etc. and removed originally from there,  then such error may reflect. 

    Also, download/open the file again from source and try opening them.

     

    To further investigate this, help us with the following details:

    1- File's origin, whether its a shared one or generated by you and saved locally on device.

    2- If possible, share one of those original files with us. We'd check the same at our end. You can upload it on Document Cloud web and share the link.

     

    Thanks,

    Akanchha

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