When i send documents to some its a corruptd file

​Hi @Elevinsp6876 

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing. 

Have you started experiencing this issue recently after an update, or was it occurring earlier as well? What is the version of the Adobe Scan App and the OS you are using? 

What's likely happening: When Adobe Scan combines and sends PDFs via Outlook/Yahoo on Android, the file can occasionally get corrupted during the email attachment handoff, particularly after an app update or a change on Yahoo's side. Since it's intermittent ("some" recipients), it could also be a file size or attachment encoding issue.

Test the file before sending
Before sending, open the combined PDF in Adobe Acrobat Reader on your phone and scroll through it. If it opens cleanly on your end, the scan itself is fine; the problem is in the send process.

Try sharing via Adobe Cloud link instead of an attachment
In Adobe Scan, instead of attaching the PDF to the email, tap Share > Share a link. This sends a cloud-hosted link rather than a raw attachment. This bypasses the email attachment encoding entirely and is worth testing first.

Save locally, then attach manually

• In Adobe Scan, save the combined PDF to your device.

• Open Outlook, compose your email, and manually attach the file from your device

• This gives you more control over how the file gets attached

Check your Outlook version
Go to the Google Play Store and make sure Outlook is fully up to date. 

Try an alternative send method temporarily
As a quick test, try sending the same PDF via Gmail or directly from the Files app to rule out whether it's Outlook-specific. If the recipient gets it fine that way, Outlook is the culprit.

Clear Adobe Scan cache too
You mentioned clearing Outlook's cache. Do the same for Adobe Scan:

• Go to Settings > Apps > Adobe Scan > Storage > Clear Cache

• Reopen Adobe Scan and re-scan or re-combine the document fresh

Check file size
The large combined PDFs can get clipped. If your combined file is over ~20MB, try splitting it into smaller batches.

Additionally, can you let us know: does this happen with every recipient or just specific ones? And are those recipients opening on a PC, Mac, or mobile? That'll help us narrow it down further.

~Amal