Whenever I try to perform a new scan, I consistently receive the error message: “The file cannot be opened - An unexpected error occured. Please try again” And when I click “Ok” button, only the black screen remains.

Hi there

Hope you are doing well, and sorry for the trouble.

This is a known issue, and our development team is actively working on it. The fix will be available in future updates

Thanks for your patience and understanding.

~Amal