Skip to main content
B
bevisaceok
Participant
November 1, 2022
Question

Where are my pdf files?

  • November 1, 2022
  • 2 replies
  • 1027 views
  • I have downloaded 4 pdf files to my Samsung A40 and I now want to add them to an email however when I try to attach each file through my email account using my files/downloads the pdf files are not there and they don't even appear in my files recent either. When I go to 'acrobat for samsung app' they are clearly there I just can't get them out to attatch them to my email. In the end I shared each pdf file separately to myself via email then saved them to a different phone (samsung s7 edge) and there they are, all 4 files in my recent folder and in my download folder. Why doesnt adobe work properly on my samsung A40 ?
    This topic has been closed for replies.

    2 replies

    B
    Bev2700355546yt
    Participant
    November 7, 2022
    1. I don't know how to send a private message on here. Can I just reply to the email you sent me?
    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    November 9, 2022

    Hi @bevisaceok @Bev2700355546yt,

     

    Hope all is well with you.

     

    While you share the information with @Krutikka D

     

    I want to suggest a small workaround for you. Since you're able to see the files on Acrobat Application, what you can do is, open the document there->, select the three dots (at the top right)->, scroll down in the menu and select the option "Save a Copy"-> then select the location as "On this Device."

     

    Once done, go to the Files application on your device-> check on Internal Storage/SD Card's Download Folder, and the file should be there. 

     

    Hope this workaround works for you.

     

    -Souvik.

    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    November 7, 2022

    Hello @bevisaceok 

     

    I hope you're doing great, and sorry for the trouble.

     

    As checked, I cannot see any active subscription linked to this email. If you've purchased the subscription through any other email address, kindly share it with me via private message.

    Also, could you help us with a video of your workflow to better understand the issue?

     

    I am hoping to hear from you soon.

     

    Regards,

    Krutikka

    B
    bevisaceokAuthor
    Participant
    November 7, 2022
    Hello Krutikka

    Don't know how to send you a private message on the adobe community. Can I just reply to this email or does everyone on the community see this too ?


    Bev Tolson
    Krutikka D
    Community Manager
    Krutikka DCommunity Manager
    Community Manager
    November 9, 2022

    Hello @bevisaceok 

     

    To send a private message-

    • Click on my name. 
    • In my profile, click on the "send a message" option on the right side of the screen.

     

    Hoping to hear from you soon.

     

    Regards,

    Krutikka

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices