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Participant
Oct 30, 2026 2:37 PM UTC
Question

Where do I go to request a refund

I need to request a refund because I did not know I had this subscription at all

    1 reply

    Community Manager
    Oct 30, 2026 8:58 PM UTC

    Hi ​@Incredible_Serenity4e84,

    Thank you for reaching out. I understand you'd like to cancel your subscription and request a refund.

    We checked the account associated with your community profile and can confirm that the subscription is currently active.

    Please follow the steps outlined in the following article to cancel your subscription:
    How to cancel Acrobat Mobile or Scan premium subscriptions

    If you run into any issues during the cancellation process or have any further questions, please let us know. We'll be happy to help.

    Thanks,
    AV

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