default31693570kq32qo

Participant

Question

WHERE IS SERIAL NUMBER? How can I get a refund on my subscription.

Forum|Forum|2 years ago
August 16, 2023
1 reply
333 views

I ordered it through Google Play, but the serial number didn't come.

I didn't want a regular payment but someone applied for a regular payment on my behalf and it was too late when I found out. I haven't used this app since my regular payment and I've asked Google Play for a refund within 48 hours, but I'm just very frustrated to hear that my refund request has been rejected. What should I do. That's all my money. Without this money, I would have to starve for a month. Please help me.

Android

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Community Manager

Community Manager

Hello @default31693570kq32qo,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.