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dvorotilin
dvorotilin
Participant
September 16, 2018
Answered

Why adobe reader on iPad doesn’t remember position for pdf?

Open book one, scroll, close. open another, open first one again and it shows front page. The app is completly useless on iPad

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Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
September 26, 2018

Hi Dvorotilin,

Sorry for the delay in response.

I have tried to replicate the same behavior on our end with the same OS and application version.

However, it opens the same page of the PDF where I had last time.

Please check if you experience this behavior with a particular PDF.

Try to replicate the same with multiple files.

Check if you experience the same behavior.

Also try once to sign out of the application and reboot the device.

Then sign in again and check if that makes any difference.

Let us know if the issue occurs with all the files.

Regards,

Meenakshi

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6 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
September 17, 2018

Hi Dvorotilin,

Adobe Acrobat Reader for the mobile application does remember the last page viewed.

The application will open the same page number that you have last viewed.

I have replicated the issue at our end. It works fine here.

Make sure that the application is updated to the latest version.

Try once to sign out of the application and reboot the device.

Then sign in again and check if that helps.

Try to check with multiple PDFs.

If you experience the similar behavior, please provide us the information asked below:

- Application version

- OS version

- Make and model of the device

- Did you check it on other devices? If yes, did you experience the same behavior?

- Did you experience this behavior with some particular documents? If yes, is it possible to share any of them?

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

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    dvorotilin
    dvorotilinAuthor
    Participant
    September 17, 2018

    I tried what you Said but even removing app didn’t work for me.

    Application version: 18.07.30

    OS: 11.4.1

    iPad MPGT2RU/A

    the application works fine on my android phone.

    this behaviour can be reproduced for all pdf in my cloud.

    Translate
      Meenakshi_Negi
      Meenakshi_NegiCorrect answer
      Legend
      September 26, 2018

      Hi Dvorotilin,

      Sorry for the delay in response.

      I have tried to replicate the same behavior on our end with the same OS and application version.

      However, it opens the same page of the PDF where I had last time.

      Please check if you experience this behavior with a particular PDF.

      Try to replicate the same with multiple files.

      Check if you experience the same behavior.

      Also try once to sign out of the application and reboot the device.

      Then sign in again and check if that makes any difference.

      Let us know if the issue occurs with all the files.

      Regards,

      Meenakshi

      Translate
        dvorotilin
        dvorotilinAuthor
        Participant
        September 17, 2018

        Does anyone have the same issue?

        Translate
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