Skip to main content
domonique_8305
domonique_8305
Participant
February 3, 2026
Question

Why am I already subscribed and the app is not letting me use it it’s telling me I have to pay again when I already have not even 3 weeks ago

  • February 3, 2026
  • 1 reply
  • 0 views

I’m already subscribed and the app still isn’t working it wants to me to pay again 

      1 reply

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      February 3, 2026

      Hi ​@domonique_8305 

       

      Hope you are doing well and thanks for reaching out. 

       

      I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to track any active/paid subscription. Please log out of the application and re-login with the correct Adobe ID you have used to purchase the plan and see if that works.

       

      ~Amal

      domonique_8305
      domonique_8305Author
      Participant
      February 3, 2026

      I tried that and it still isn’t working it’s giving me this notification 

       

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      February 3, 2026

      Hi ​@domonique_8305 

       

      Thanks for trying out the suggestion. Please try to restore the purchase, Tap on the Profile icon > Subscriptions > Restore Previous purchases and reboot the app and check. 

       

      Let us know how it goes

       

      ~Amal

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices