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Eager_youth4fcc
Participant
September 30, 2026
Question

Why am I being charged and I can’t access any of the features

  • September 30, 2026
  • 1 reply
  • 13 views

Why am I being charged for a service that I cannot use. I have checked both of my email accounts with Adobe and it’s showing there is no active payment, but I keep getting charged a monthly fee for the subscription

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 1, 2026

    Hi Eager_youth4fcc,


    Thank you for reaching out, and sorry to hear you are epxeriencing issue with biling.

    We have checked your account using the email address associated with your community profile, and we did not find any active subscription under that account. If you have an alternate email address, please share it in a private message so we can investigate further.

    Could you also confirm whether the amount was charged by Adobe? If possible, please provide a screenshot of the email and the transaction ID so we can look into this matter.


    Thanks,

    Meenakshi

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