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Participant
Oct 18, 2026 2:09 PM UTC
Question

Why am I being charged for a service I already paid for last week if this happens again I will be unsubscribing indefinitely

I just subscribed to a service Monday and I'm being charged for something I didn't ask for today this is not right 

    1 reply

    Meenakshi Negi
    Community Manager
    Community Manager
    Oct 19, 2026 2:17 PM UTC

    Hi master_Symphony21df,


    Thank you for reaching out, and sorry for the trouble caused.

    We have reviewed your account and found that you have two subscriptions listed. It appears that the charge was made for the second subscription you are using, rather than the one you subscribed to on Monday.

    If that is not the case, please provide the transaction details and any relevant screenshots for our reference. We will investigate the issue further.


    Let us know if you have any questions or need assistance.


    Thanks,

    Meenakshi

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