Participant

Answered

Why can't I use my subscription from my phone in my computer??

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I'm not satisfied with the app if I pay for my app but can't use it on my Computer

Meenakshi NegiCorrect answer

Community Manager

Hi Abethiessen,

Thank you for reaching out, and sorry for the trouble caused.

We have checked that you have purchased the Acrobat Premium subscription on your Android device. Please note that this subscription is valid only for mobile applications and will not work with the desktop application.

For more information, you can refer to the following help document: Manage subscriptions.

If you are looking for a subscription for the desktop version, please visit this page: Plans and pricing for Adobe Acrobat.

Let us know if you have any questions.

Thanks,

Meenakshi

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Bewitched_contributor36d9

Participant

This is utterly ridiculous. These Software companies are taking the piss. It is extremely unreasonable to make someone pay for two separate subscriptions for mobile and for desktop on the SAME ACCOUNT. Anyway I'm unsubscribing.

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jane-e

Community Expert

@Bewitched_contributor36d9

What are the two plans you are subscribing to (exact)?

https://helpx.adobe.com/acrobat/mobile/get-started/faqs.html

Jane

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jtoakland

Participant

that’s ridiculous, I DON’T NEED 2 subscriptons

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Meenakshi Negi

Correct answer

Community Manager

Hi Abethiessen,

Thank you for reaching out, and sorry for the trouble caused.

We have checked that you have purchased the Acrobat Premium subscription on your Android device. Please note that this subscription is valid only for mobile applications and will not work with the desktop application.

For more information, you can refer to the following help document: Manage subscriptions.

If you are looking for a subscription for the desktop version, please visit this page: Plans and pricing for Adobe Acrobat.

Let us know if you have any questions.

Thanks,

Meenakshi

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jane-e

Community Expert

@Abethiessen

You posted to Acrobat for Mobile, which is free. Reader for Mobile has an optional subscription to Premium, which includes some features — such as editing — as a special service for folks who do not have a desktop computer. Premium is only available on mobile.

Acrobat Reader for desktop (also free) does not have a Premium subscription.

If you want those features (and much more) on desktop, you need to subscribe to Acrobat Standard or Acrobat Pro. Here are the plans:
https://www.adobe.com/acrobat/pricing.html

Jane

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