Why doesn't the mobile app allow me to sign in using my email and password (Adobe)? The screen refreshes every 3 seconds, making it difficult to type.

Hi @Tecnología RBC

I hope you are doing well, and thanks for reaching out. I’m sorry for the trouble you are experiencing when signing in, especially since it happens in both Adobe Reader and Adobe Scan.

To help us understand what is happening, could you please share:

1. Which device model and operating system version (Android or iOS) are you using, and which versions of Adobe Reader and Adobe Scan are installed?

2. Does the screen refresh on both Wi-Fi and mobile data?

3. Do you see the same behavior if you sign in using a browser on the same phone, or with another sign-in option such as Google or Apple?

4. A short screen recording showing the refresh while you try to sign in, as long as it does not show your email address or password.

Once we have these details, we will be happy to look into it further.

Regards,
Amal