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M
meg0D45
Participant
October 26, 2021
質問

Why don't any of the apps in my subscription work on my iPad?

  • October 26, 2021
  • 返信数 1.
  • 619 ビュー

All Adobe work on my iPhone. On my iPad itshows in my subscription list that I have a subscription. When I attempt to use premium features on iPad, it suggests I start a trial or subscribe to premium. None of the documents are syncing across the devices. I uninstalled, reinstalled, signed out and back in? Why isn't there someone from Adobe to help?

 

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返信数 1

S
Shaunta5C71
Participant
October 26, 2021

I have the exact problem and it's extremely frustrating. I hope you get an answer soon.

Ria Tagra
Ria Tagra
Inspiring
October 27, 2021

Hi All,

 

Sorry for the inconvenience caused. Try to restore your account using below given steps:

1. Tap on profile icon.

2. Tap on subscription.

3. Tap on restore purchase.

For more information try: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel-a-subscription

 

Let us know how it works on your end.

 

Regards 

Ria

S
Shaunta5C71
Participant
October 28, 2021

Unfortunately that does not work if you didn't purchase your subscription through the App Store. I get the error message "Restore Error. Unable to restore purchases. The operation couldn't be completed. (AdobeLicensingManagerErrorDomain error 11.) I purchased my subscription directly from the Adobe website. 

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