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Kyraraib
Participant
April 27, 2026
Answered

Why have I r

Requesting refund! Was charged for a month, when I selected the one month option it said 7 day free trial included. I canceled my subscription within the hour and I got an email from my bank that I was changed. 

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    Amal Jaiswal
    Amal JaiswalCorrect answer
    Community Manager
    April 28, 2026

    Hi there 

     

    Hope you are doing well and sorry for the trouble. To know more about the cancellation/refund process and policy, please check the help page https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293  and see if that works.

    ~Amal

    2 replies

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    April 28, 2026

    Hi there 

     

    Hope you are doing well and sorry for the trouble. To know more about the cancellation/refund process and policy, please check the help page https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293  and see if that works.

    ~Amal

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    Anacg
    Participant
    April 28, 2026

    This happened to me too, I can’t find any customer line 

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