Why is Adobe charging my business for accounts that were cancelled years ago?

​@LostMoney my first response is could it be a former staff member who is making the charge and using it on the side? Crazy as it sounds, but sometimes, former employees can be evil?! 
 

It isn't likely Adobe who is charging you because this was posted in the Reader Mobile, it almost always means the transaction was handled by the platform's native store, not Adobe directly. You are essentially making an "In-App Purchase." The payment method on file is charged by Apple, or Google, who then remit a portion of the payment to Adobe. 

Because the payment was processed through as Apple, or Google, (depending on what device you used), those companies hold the billing relationship with you as a customer. Adobe, in this context, does not have the ability to access the accounts, billings, or even initiate or process a refund back to the user's credit card or account balance. 

But, it doesn’t make sense ‘The only way to contact Adobe directly is to sign up for another paid account, which is absurd when we're trying to dispute charges for accounts we already closed.’ — that’s not true….there is a chat line and scroll to the bottom of Adobe.com, there are contact numbers as well. 

I am also an Adobe user, and I did that a few weeks ago with my account… and had no issues with talking to them