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Participant
February 11, 2026
Question

Why is it that files put on adobes cloud are regularly impossible to retrieve ? Sometimes impossible to delete ?

  • February 11, 2026
  • 1 reply
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Why is it that files put on adobes cloud are regularly impossible to retrieve ? Sometimes impossible to delete ?

    1 reply

    creative explorer
    Community Expert
    Community Expert
    February 13, 2026

    @alcid67 if the PDF is opened elsewhere and in used, you can’t delete it. Case in point, I was hoping to delete a PDF, but couldn’t. Forgot about it. Then my kid asked me about this file can she close it? It was on one of the tablets (4 tablets that we have), which I guess I forgot to close. When I saw it, I closed it. Went back to my computer, and was able to delete it. 

    If in doubt, close everything! 

    m
    alcid67Author
    Participant
    February 15, 2026

    Thank you for your advice about the impossibility to delete a file. This could be a cause. But in my case it’s about a file I just opened in Acrobat.

    On the other hand, I can’t get any explanation why files that I put on adobe’s cloud can’t be retrieved just when I connect to it elsewhere. There is only an error message saying that an error occurred ! I have this problem now for several years.

    I will try in those cases to close (even kill) all acrobat applications that could still run on other devices. But why it does not work just because I changed connexion still surprises me.