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defaulthsgtwicv9c36
Participant
September 10, 2024
Question

Why is the info rotating in a pdf form on an iphone only?

  • September 10, 2024
  • 2 replies
  • 538 views

I have a form generated using Adobe Acrobat which all works ok, apart from when viewed on a newer iPhone, where the filled-out info (and only the info) of the form is displayed as rotated. When viewed on my PC or on my iPhone 6S it all looks OK , just on my boss's iPhone. Any Ideas?

    2 replies

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 6, 2024

    Hi there

     

    Hope you are doing well. I hope you will be able to fix the issue by now; if the problem still occurs, we need some more details as listed below:

     

    • What application is used on your boss's iPhone to view the PDF file? If it's the Acrobat Reader mobile app, what is its version? Tap on Profile > About Adobe Acrobat. Also, check for any pending/missing updates from the App Store, try updating it, and reboot the device.
    • What is the version of iOS? Please try updating the phone OS and rebooting the device once to see if that helps.
    • Also, share the PDF file in question so we can check it at our end.

     

    We are here for help, just need more info.

     

    Thanks

    Amal

     

    F
    flawless_loyalty0710
    Participant
    October 10, 2025

    i have the same issue. i have ios26 pdf is fine on other devices just vertical on iphone. I have adobe reader installed on the iphone

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 13, 2025

    Hi there 

     

    Hope you are doing well and sorry for the trouble. 

     

    Would you mind sharing the version of the Acrobat Mobile app you are using? Tap on the profile icon > About Acrobat and try updating it to the latest version available on the App Store and reboot the device once. 

     

    Also share the PDF file and a small video recording of the steps you are taking and the issue as it occurs for more clarity. 

     

    ~Amal

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    September 10, 2024

    Hi @defaulthsgtwicv9c36 ,

     

    Your attached screenshot shows as a scanned image.

     

    Are you able to render the same PDF with no issues in you PC and your mobile device , both in Acrobat or web browsers?

     

    In any case, I assume that you're viewing the same document with Adobe Acrobat Pro (full desktop version), and Acrobat Pro Mobile App on your iPhone 6S with no issues, which makes me curious to ask, What software app is you boss using on his iPhone to view PDFs?

     

    Also, what iPhone version is he using ?

     

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