Why is the request e-signature feature gone?

Forum|Forum|1 month ago
March 27, 2026
2 replies
53 views

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Participating Frequently

The feature to request e-signatures has disappeared on my app. I’ve been using it for 3 months and all of a sudden it’s no longer there ? Can someone help me with this issue. I’ve made sure I have to correct subscription which is the acrobat Pro, yet I see no where to request E-signatures anymore. Very frustrating because it’s used in my business DAILY. SOMEONE HELP !

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble.

Acrobat Reader app’s Request e-signatures tool is available only for non-enterprise users. If you want to get documents signed using your enterprise account, we suggest using Acrobat web or desktop.

For more information please check the help page https://www.adobe.com/devnet-docs/acrobat/android/en/requestsignature.html#send-documents-for-e-signature

Hope this information will help.

Let us know if you are referring to something else.

~Amal

SBC COMPANY

Participating Frequently

I do not have an enterprise account

Meenakshi_Negi

Legend

Hi floridawoman6,

Thank you for reaching out, and sorry for the delayed response.

The e-signature request feature is still available. Could you please confirm whether you are using Acrobat Reader or the Acrobat desktop application? Additionally, are you accessing the application on a personal device or a work machine?

If you are using the application on a work machine, you may need to check with your IT team to see if the feature has been disabled on your end.

Please let us know if you have any questions.

Thanks,

Meenakshi

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