Why isnt my download showing up?

Hi there

I hope you're doing well, and thank you for reaching out to us!

To better understand and assist you with the issue you're experiencing, could you kindly provide more details? Specifically:

1. The Workflow/Steps: Could you outline the exact steps you’re taking leading up to the issue? This will help us pinpoint where the problem might be occurring.
2. Additional Context: If applicable, details like the platform you're using (e.g., iOS, Android, web) or any specific settings or options you’ve configured.
3. Video Recording: If possible, a short video recording demonstrating the steps and showing where the issue occurs would be extremely helpful in identifying the root cause more efficiently.

We’re here to help and want to ensure we resolve this for you as quickly as possible. Your input is crucial in guiding our next steps.