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Participant
December 30, 2024
Question

Why isnt my download showing up?

  • December 30, 2024
  • 1 reply
  • 166 views

I cant seem to receive  whai want to download in PDF. I just ordered the Acrobat.... did I skip

some step in order to view

my downloads?

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Community Manager
December 30, 2024

Hi there

 

I hope you're doing well, and thank you for reaching out to us!

To better understand and assist you with the issue you're experiencing, could you kindly provide more details? Specifically:

  1. The Workflow/Steps: Could you outline the exact steps you’re taking leading up to the issue? This will help us pinpoint where the problem might be occurring.
  2. Additional Context: If applicable, details like the platform you're using (e.g., iOS, Android, web) or any specific settings or options you’ve configured.
  3. Video Recording: If possible, a short video recording demonstrating the steps and showing where the issue occurs would be extremely helpful in identifying the root cause more efficiently.

We’re here to help and want to ensure we resolve this for you as quickly as possible. Your input is crucial in guiding our next steps.