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Participant
July 23, 2026
Question

Why my app keep restarting im not able to edit

  • July 23, 2026
  • 1 reply
  • 3 views

When I try to open and edit, my apps automatically closes the document 

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    July 23, 2026

    ​Hi @Mnkosi 

    Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing. 

    Have you started experiencing this issue recently after an update, or was it occurring earlier as well?

    What is the version of the Acrobat mobile app and the OS you are using? Tap on the profile icon > About Acrobat and try updating the application to the latest version available on App/Play Store, and reboot the device once and check. 

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

    If it still doesn’t work, please share a small video recording of the steps you are taking and the issue as it occurs for more clarity and further investigation. 

    ~Amal