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A
andy-drew
Participant
October 7, 2022
Answered

Why on Samsung devices updates are not highlighted?

  • October 7, 2022
  • 1 reply
  • 964 views

As in the subject, every time I find an update for Adobe on my Huawei phone, I have to search "manually" in Galaxy Store -> Personal apps for effectively updating on my Samsung devices. It's really very annoying.
I already reported the bug to the email address shown in Galaxy Store for Acrobat for Samsung.

This topic has been closed for replies.
Correct answer S_S

Yes, it's already enabled.


Hi @andy-drew

 

Thank you for the heads up. I will be forwarding this to the team and sharing the updates with you at the earliest possible.

 

-Souvik.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
October 10, 2022

Hi @andy-drew,

 

Hope you are doing well. Sorry for the trouble.

 

Generally, auto-update for apps on both Android and iOS is a stock feature and individual applications do not have much liberty to make changes to it.

 

I suggest you check within Galaxy Store if the auto-updates for applications (all and specific) are enabled so you can enjoy a rather effortless update of the application in the background.

You may learn more from here: Update Play Store and Galaxy Store apps on the phone (samsung.com)

 

Hope this helps.

 

-Souvik.

    A
    andy-drewAuthor
    Participant
    October 11, 2022

    Actually, I already asked Samsung Support (through the Samsung Members app, their official support way) and they said to write an email (and right now I'm using also community support, I've done both things) to Adobe itself.
    So, I don't want just pass the buck, just collaboration to solve the issue.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    October 11, 2022

    Hi @andy-drew,

     

    Thank you for the information. While I check this with the team, I suggest you checking another option for the auto-update feature.

     

    Open Google Play Store-> search for Acrobat Reader Mobile-> Open the corresponding page-> Click on three dots on the top right of the application page-> Check if the option to auto-update is enabled there.

     

    Hoep this helps.

     

    -Souvik.

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