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Fathima Musthafa
Fathima Musthafa
Participant
May 4, 2026
解決済み

Why was I charged immediately instead of a free trial, and how can I get a refund?

  • May 4, 2026
  • 返信数 2.
  • 124 ビュー

Hi, I need help with a subscription issue.

I downloaded Adobe Acrobat Reader on my iPhone today and selected the 7-day free trial. However, I was charged for a monthly subscription immediately on the same day.

This was not intentional, as I only wanted to try the free trial.

Since this charge happened today and was unintended, I kindly request a refund or guidance on how to proceed.

Details:
- App: Adobe Acrobat Reader  
- Date: 04/05/2026
- Amount charged: ₹349

Thank you for your support.

    解決に役立った回答 Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have a Monthly commitment and Monthly billing plan (M2M), the 7 day free trial offer is available with the Annual commitment and Monthly billing plan. Hence you got charged on the very first day.

     

    Since the plan was purchased via Apple App Store, we do not have full access to it. For cancellation/refund please contact the Apple Support.  For more information please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 

     

    ~Amal

    返信数 2

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager解決！
    Community Manager
    May 5, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have a Monthly commitment and Monthly billing plan (M2M), the 7 day free trial offer is available with the Annual commitment and Monthly billing plan. Hence you got charged on the very first day.

     

    Since the plan was purchased via Apple App Store, we do not have full access to it. For cancellation/refund please contact the Apple Support.  For more information please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 

     

    ~Amal

    Fathima Musthafa
    Fathima Musthafa作成者
    Participant
    May 5, 2026

    Thank you!

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