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Fathima Musthafa
Fathima Musthafa
Participant
May 4, 2026
Answered

Why was I charged immediately instead of a free trial, and how can I get a refund?

  • May 4, 2026
  • 1 reply
  • 63 views

Hi, I need help with a subscription issue.

I downloaded Adobe Acrobat Reader on my iPhone today and selected the 7-day free trial. However, I was charged for a monthly subscription immediately on the same day.

This was not intentional, as I only wanted to try the free trial.

Since this charge happened today and was unintended, I kindly request a refund or guidance on how to proceed.

Details:
- App: Adobe Acrobat Reader  
- Date: 04/05/2026
- Amount charged: ₹349

Thank you for your support.

    Correct answer Amal Jaiswal

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have a Monthly commitment and Monthly billing plan (M2M), the 7 day free trial offer is available with the Annual commitment and Monthly billing plan. Hence you got charged on the very first day.

     

    Since the plan was purchased via Apple App Store, we do not have full access to it. For cancellation/refund please contact the Apple Support.  For more information please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 

     

    ~Amal

    1 reply

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity ManagerCorrect answer
    Community Manager
    May 5, 2026

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have a Monthly commitment and Monthly billing plan (M2M), the 7 day free trial offer is available with the Annual commitment and Monthly billing plan. Hence you got charged on the very first day.

     

    Since the plan was purchased via Apple App Store, we do not have full access to it. For cancellation/refund please contact the Apple Support.  For more information please check the help article https://community.adobe.com/announcements-14/how-to-cancel-acrobat-mobile-or-scan-premium-subscriptions-7293 

     

    ~Amal

    Fathima Musthafa
    Fathima MusthafaAuthor
    Participant
    May 5, 2026

    Thank you!

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