Skip to main content
JPBUDGIRL
JPBUDGIRL
Participant
June 5, 2026
Question

Why won't my subscription activate

  • June 5, 2026
  • 1 reply
  • 2 views

I just subscribed for the monthly rate of $14.99 and it still keeps telling me if I want to use certain features that I need to subscribe..…

 

I would like to access to what I have paid for please. 

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    June 5, 2026

    Hi JPBUDGIRL,


    Thank you for reaching out, and sorry for the trouble caused.


    If you have just purchased the subscription, please give it some time to activate. After some time, please try again. If it still does not work, try signing out of the application. Then, try to sign in to the application manually using the option you used when logging in for the first time. Try using the Adobe ID login option instead of the other options, like Apple ID or Facebook, on the login page.


    Let us know if that does not help.


    Thanks,

    Meenakshi

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices