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brittanybible88
Participant
August 25, 2020

I am having this same issue. I have a PDF with several hyperlinks, and half of them work and the other half of them don't. I am only running into this problem when the PDF is opened in Safair on iPhone, it worked fine in Chrome and on Android. 

The button that links to our app on the Apple Store which does not work, but the link to the Google Play store works. A link to our support center works, but not the phone number or the email address. I'm not too concerned with the phone and email, but the inconsistency with the store links is a real problem. We've tried this article and nothing on there was helpful either: Why don't PDF links work. This is a serious problem. 

    annetteS2786464
    annetteS2786464
    Participant
    April 30, 2019

    That is a problem I have had in the past. It is extremely frustrating that APPLE still hates ADOBE and does not make their products work flawlessly with Adobe.

    HERE IS THE WORKAROUND I USE
    1. Create your high rez or other rez PDF with InDesign as you normally would.
    2. Open your PDF in Adobe Acrobat Pro

    3. Edit PDF

    4. Add Link (wherever you want it)

    5. Save Document

    It will now work for iPhones

    R
    rebdan90
    Participant
    November 21, 2019

    I've tried this, and the recommendations from the previous thread and it DOES NOT work. Can you please explain how to make sure our hyperlinks are working in PDF using all mobile devices? I have not found any of the solutions mentioned here to work. Please advise again how to make all links on a PDF work on mobile devices.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      December 13, 2017

      Hi Cynthiag,

      We apologize for the delay in response.

      Could you confirm the pdf file that you have been opening, does it contains the web links or some shared file location link?

      Because Acrobat mobile app does support the embedded links but there are some limitations

      For more detail you may refer to the forum thread where similar issue has been discussed-   Why don't PDF links work. This is a serious problem

      Regards,

      Akanchha

      R
      rebdan90
      Participant
      November 21, 2019

      That thread was mostly if not entirely unhelpful. It did not work on my PDF. Mobile kept redirecting all my links to the same link. How, in the simplest terms possible, does one ensure links on a PDF work on mobile?

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