Will not allow scan option with premium subscritions

Question

I subscribed to the premium version and it will not allow me the scan option. It keeps telling me my phone number is invalid, even though I have already registered my number.

AkanchhaS8194121 · Answer

Hi Lauren,

As asked, are you working with the Adobe Scan app or any other app for scanning?

We do see that you are a subscriber of Acrobat Premium subscription. As mentioned above, it seems that app is asking for the mobile number for verification. Which seems to be isn't done.

By any chance have you used a different phone number for the registration of Adobe account?

Here are the exact steps to Sign up/in for Adobe Scan app: https://www.adobe.com/devnet-docs/adobescan/ios/en/index.html

Thanks,

Akanchha

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