Won’t convert docx files to pdf

Hi @Asha5FCA 

Thank you for posting your query here. Please help me with few details to understand your issue better.

1. Make and model of your device?
2. Application version?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device.

Note: Ensure you are connected to the internet.

Your subscription should automatically activate. If you have an issue, you can reactive or restore your purchase as follows:

1. Tap Profile icon.
2. Tap Subscriptions.
3. Tap Restore purchases.

After a dialogue appears stating your purchase is restored, relaunch the app and try using your paid services.

For more help: https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#upgrade-existing-subscri...

Regards,

Harsh