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Participant
September 21, 2020
Question

Won’t let me cancel

  • September 21, 2020
  • 2 replies
  • 401 views

I subscribed for the free trial and it won't let me cancel, I keep going to manage subscription but nothing there to cancel. How do I cancel it???

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2 replies

patwibbeler
Adobe Employee
Adobe Employee
September 23, 2020

Hi - 

If the subscription was purchased (or trial initiated) on the iOS device, you will need to cancel through Apple's subscription management setting in the Settings app. Apple has a very nice description of how to do that here: https://support.apple.com/en-us/HT202039

Pat

Participant
September 22, 2020
Thanks