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K
Kkimmy513
Participant
August 23, 2022
Question

Won’t open documents

  • August 23, 2022
  • 1 reply
  • 781 views

The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader. Ok I have the acrobat and pdf reader apps. I'm lost someone please help

 



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1 reply

K
Kritika25595267dnb0
Participating Frequently
August 24, 2022

Hey @Kkimmy513 

 

I hope you're doing good.

 

Per the description above, I assume you're using a web browser to open the document for your email account. Could you please try the following steps:

 

1- Click Download in the top right corner of the screen.

 

 

2 - Once downloaded, select the up arrow ( in the bottom ); this will bring the options available for the file.

 

 

 

3- Click Show in the folder

 

 

4- Right-click the file and then select Open with Adobe Acrobat Reader DC

 

 

For more help, refer to: - https://community.adobe.com/t5/acrobat-reader-discussions/adobe-reader-8-or-higher/m-p/10987122

 

Let me know if this helps.

 

Thank You.

K
Kkimmy513Author
Participant
August 24, 2022

Thank you for your response. I’m on my iPhone It wasn’t an email. It was in ohiobenefits .gov I was trying to look at my case info but it wouldn’t let me open it. I’m in safari
Thank you
Kim

Sent from my iphone
[PI removed by moderator]

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 24, 2022

@Kkimmy513 Hi,

 

Thank you for writing in.

 

While you are on safari, please try the below steps:

1. When you open the PDF over your browser-> click the middle button that has the function to share at the bottom of the screen;

2. Once the quick share menu pops up, scroll down;

3. Click on the option that says import to Acrobat;

4. Once clicked, it should redirect you to Acrobat Reader Mobile automatically.

 

Let me know if this helps.

 

Thanks,

Souvik.

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